This policy explains how Shincliffe Property collects, uses and protects the personal information you provide when you contact us or use this website.
1. Who we are
This website is operated by Shincliffe Property ("we", "us", "our"), based in Shincliffe, Durham. We are the "data controller" responsible for your personal information. Questions? Email info@shincliffe.co.uk.
2. The information we collect
We only collect what you choose to give us. When you complete the contact form we collect your forename and surname, your email address, the subject of your enquiry, and any details in your message. We also collect limited technical information automatically when you visit the site.
3. How and why we use it
We use it to respond to your enquiry and provide the advice or services you ask about, to keep a record of our correspondence, and to protect the website from spam and abuse. Lawful basis: our legitimate interests (running our business and responding to enquiries) and, where you become a client, performance of a contract with you.
4. Who we share it with
We do not sell your personal information. We share it only with trusted providers that help us run the website and business: Our hosting platform and any spam-prevention service used on the contact form. We may disclose information if required by law.
5. How long we keep it
We keep enquiry information for as long as needed to deal with your enquiry and a reasonable period afterwards. Client records are kept as long as necessary to provide our services and meet legal obligations, then securely deleted after 5 years.
6. Your rights
Under UK data protection law you can ask for a copy of your data, ask us to correct or delete it, restrict or object to its use, or ask us to transfer it. Email info@shincliffe.co.uk. If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies & analytics
This website uses only the cookies necessary for it to work and to keep the contact form secure.
8. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.